Factors Influencing High Turnover in Multinational Call Centres in Malaysia. International Academic Research Journal of Business and Management, [S. l.], v. 3, n. 2, p. 1–10, 2014. Disponível em: https://www.acrpub.com/index.php/iarjbm/article/view/133.. Acesso em: 30 oct. 2025.