Customer Attitudes towards the Functional Service Quality and Neuroticism- based on an Example of Educational Service. International Academic Research Journal of Business and Management, [S. l.], v. 4, n. 3, p. 21–37, 2015. Disponível em: https://www.acrpub.com/index.php/iarjbm/article/view/175.. Acesso em: 19 apr. 2025.