Operational Excellence in TDS, ITR, and Financial Compliance: InstaFiling (Finzo Ventures Pvt. Ltd).
DOI:
https://doi.org/10.5281/zenodo.17719183Keywords:
client data, GST, TR, TDSAbstract
Compliance firms in India face volatile workloads, evolving regulations, and frequent gaps in client data submission. InstaFiling, a cloud-enabled compliance service provider for MSMEs and startups, struggled with delayed client inputs, mismatches between records and 26AS statements, and manual classification of bank statements. Manual reconciliations and dispersed evidence increased cycle times across TDS, ITR, and financial statement preparation, impacting audit readiness and client satisfaction. Drawing on internship observations, this case presents a control-first operating model featuring standardized client checklists with reminder schedules, AI-assisted reconciliations, maker-checker review protocols, and a KPI dashboard for monitoring variance aging, rework rates, and on-time filings. The model aligns with guidance from the CBDT, GSTN, and ICAI, focusing on lifting accuracy and timeliness without sacrificing confidentiality or client experience. The study stresses the importance of process standardization, technological integration, and workforce training in scaling compliance services amid a dynamic regulatory landscape. Limitations related to implementation fidelity and data quality are acknowledged, with findings intended to be triangulated in local operating contexts.
