Employees perception towards service climate

Authors

Dr.Arasu Rangasamy Professor Author
Dr. S. Arun Kumar Assistant Professor Author

Keywords:

human resource management, customer satisfaction, service encounter, service leadership

Abstract

The purpose of the study is to examine the perception of employees about the service climate in various dimensions like service leadership, service encounter, service systems, human resource management, customer satisfaction, etc in hotel industry (Tamilnadu). It suggests that hotel industry must take steps to improve the employee morale in order to enhance the value of the employee and also it should also providefacilities to develop the service quality.

Author Biographies

Dr.Arasu Rangasamy, Professor

PG Department of Management Sciences- MBA,
Velammal Engineering College
Velammal nagar, Ambattur -Redhills Road,
Chennai-600 066, India
Dr. S. Arun Kumar, Assistant Professor

Department of Management Studies,
Saranathan College of Engineering,
Trichy, Tamilnadu,
India.

Published

2012-03-30

Issue

Vol. 1 No. 1 (2012): MARCH 2012

Section

Articles

How to Cite

Employees perception towards service climate. (2012). International Academic Research Journal of Economics and Finance, 1(1), 33-40. https://www.acrpub.com/index.php/IARJEF/article/view/20

Download Citation

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