Beyond Deadlines at Address Advisors: Client Management, Revenue Cycles, and PropTech Adoption
DOI:
https://doi.org/10.5281/zenodo.17719411Keywords:
Revenue diversification, CRM automation, PropTech, Client onboarding, Commercial real estateAbstract
Commercial real estate (CRE) consulting in India grapples with long sales cycles, regulatory complexity, and variable demand. Address Advisors, a Bengaluru-based CRE consultancy, faces client onboarding delays, revenue stagnation during slower leasing cycles, and uneven adoption of PropTech tools. This case consolidates internship findings into a client-management operating model integrating PropTech, CRM automation, and end-to-end advisory services enhanced with governance and key metrics to accelerate deal closures and diversify revenue streams. The study draws on industry analyses from IBEF, Knight Frank, and JLL to frame sector structural constraints and growth opportunities. It advocates a staged approach including structured discovery, virtual tours, procurement automation, negotiation checklists, and revenue diversification through property management and digital marketing. The findings emphasize the importance of transparency, agility, and client experience in maintaining competitive advantage while navigating regulatory and market volatility.
