Talent Acquisition and HR Operational Challenges at BGSE Financials LTD

Abstract

India’s financial services sector has undergone rapid digitalization, regulatory strengthening, and expansion of retail investor participation, creating dynamic talent requirements for capital market intermediaries. This case examines the talent acquisition and HR operational challenges observed at BGSE Financials LTD, a SEBI- and CDSL-registered financial services provider operating across Karnataka and Chennai. Despite adopting digital platforms for trading, onboarding, and customer servicing, the company faces persistent recruitment constraints due to strict commerce and NISM certification requirements, limited regional talent pools, and fragmented sourcing channels. Internally, administrative responsibilities such as attendance tracking, welfare distribution, and compliance monitoring further add complexity to HR operations. The case highlights how refined recruitment filters, localized sourcing, structured verification processes, and data-driven tracking systems can enhance the efficiency and compliance accuracy of financial-sector hiring. This study aligns practical observations with academic research on financial services HRM, regulatory compliance, and strategic sourcing, offering insights into building resilient and compliant HR systems in regulated capital market environments.