The Impacts of System Quality on use Under Top Management Support as Moderating Variables in the Implementation of Enterprise Resource Planning

Abstract

The purpose of this study is to analyze the impacts of system quality on use, and as well as to analyze the role of top management support as a moderate variable on the system quality effects on use in ERP implemented at some universities. In hope to achieve a superior and notable higher education system, the government decided to implement an independent institution with dignified, credible, and accountable accreditation viewed as a national and international referral and that is the National Accreditation Board of Higher Education (BANPT), and one of BAN-PT rating is to measure how far the ERP implementation is in College. This research was conducted in East Java Indonesia, taking 164 colleges as samples, with analysis tools using SEM version 22. The results showed that the system quality does not affect the use with p value = 0.213, and the moderate top management support in system quality impacts on use ERP Colleges, using p value = 0.000. The research conclusions are: 1). The most influential Indicator in top management support in order to determine the success of ERP implementation in colleges largely depends on the budget availability provided by the management, 2). The top management support variable is significantly proven to have contributed in strengthening or lessening the effect of system quality on use, 3) Universities in East Java-Indonesia in the implementation of ERP system are already reflecting the level of the user satisfaction above the average, as seen from the distribution of respondents responses that show an average value of 3.65 on a scale of 5, and which can be considered as good.