Multiple Faces of Anger: Managements’Valuable Input on its Consequences and BestPractices Based on Real Life Experiences

Abstract

Purpose –This paper discusses anger based on its consequences and the best practices in organization to minimise or eliminate it.
Design/methodology/approach – This qualitative study uses interview methods to assess the issue of anger with 45 participants from numerous organizational sectors at Klang Valley, Malaysia. Participants were interviewed and the conversation has been tape recorded. The design of the questionnaires consisted of the general questions on the occurrence of anger at workplace followed by more precise questions according to the specific aim of this study.
Findings – The consequences of anger and the best practices in organization to minimise it were shown between jobs.
Practical implications – The implications for managers and practitioners centre on the value placed on creating healthy and happy working environment in various levels within the organization. The findings suggest that some of them do agree anger is not a major issue because it leads to constructive action such as corrective action, increases productivity and performance. Hence, having said that majority shares that anger is destructive as it leads to negative consequences such as low morale, increase absenteeism and health complications. The result support that the management must implement best strategies to minimise the unhealthy environment in organization which is caused by anger.
Originality/value – Whilst a great deal of research has been conducted into the emotional displays of employees, little has examined has been conducted on the consequences of anger, its impact on health and how to proactively deal with anger in workplace in particular to the management level of any organizations. This is an important gap since such information allows practitioners to better target their anger management strategies in the right areas and limit the potentially harmful consequences to health
of chronic emotion work where it is less necessary.